Outsourcing Call Center Services

Companies around the world from small businesses to large corporations have outsourced their call center services to a professional organization that can provide turn-key solutions more cost efficiently, can easily scale with your company’s growth, and eliminates the need to incur the time and expense in building and staffing a call center operation in-house.

Leading call center companies such as Calibrus, can deliver highly customized solutions that can provide an excellent return on your investment. Working with professional telemarketers, customer care representatives, and call center agents can manage any volume of inbound calls and outbound calls to deliver solid results such as:

  • Increased Sales

  • More Leads

  • Better Customer Satisfaction

If you are interested in learning more about outsourcing your call center needs to one of the leading companies in the industry – call Calibrus toll-free Today for a Free Consultation at 866-598-8369.

If you would like for us to follow up with you – contact us here online



What You Need to Know About Call Centre Outsourcing

outsourcing Will call centre outsourcing work for my business or not? This question has troubled the minds of several business owners these recent years. Ten years ago, it was clear that for most major business in the planet, outsourcing a company’s call centre work is one of the keys to cut down costs while maximizing profits. But is it the same today? The outsourcing debate continues to rage on as giant companies express their differing opinions about it. For example, Wall Street Journal claimed that call centre outsourcing helped them slash off some costs on their operations. On the other hand, tech giants like Dell decided to lay off their outsourcing work since its benefits can’t keep up with the costs. How about you? What do you think about call centre outsourcing? Which ground will you take? If you find it hard to decide, here are a few highlights that I hope might help.

Things You May Not Like about Call Centre Outsourcing

The outsourcing debate will not haunt thousands of business owners if outsourcing your call centre work does not have any share of disadvantages. Here are a few.

1. Privacy Issues – This can post a serious challenge on your business since not all customers are comfortable in sharing their personal or financial info to someone else, especially if that person is half the world away. To minimize this risk, make sure that your call centre outsourcing company of choice has proper and legit information security systems in place.

2. Common Grounds are not so common at All – Sometimes, cultural barriers (or language barriers) can create a wide gap between your customer and the agent.  This may produce undesirable effects.

3. Blowing Away the Teamwork Spirit – Teamwork is nourished when all members of the team work close to each other. However, if part of your workforce is oceans away, working as a team towards a common goal could be out of reach.

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Benefits of Outsourcing Your Call Centre Work

1. More Focused Operations – Since call centre work is done by a company whose sole focus is call centre outsourcing, you can expect a huge boost on performance and good customer experience. You don’t have to worry about training your call centre agents because they will be the one who will do that for you.

2. No Service Shutdown – Call centre companies are available 24 hours a day, 7 days a week. So if by any case a customer calls for help at 2 AM, you can be assured that there’s someone who will pick up the phone. Isn’t that great?

3. The “Native Tongue” Advantage – Most call centre companies have multiple language support. That means that they have skilled and educated agents who can speak several languages. Yup, no need for a translator! You can be confident that when the customer says “bonjour”, your agent knows its “hello” in French.

4. Quality Work for a Fraction of the Cost – This is very true if you outsource your call centre work in countries where the labor force is abundant and the cost is cheap.  India and the Philippines are perfect examples.


Choosing the right call centre outsourcing company for your business should not be based on costs alone — there are a lot of other things that you need to consider. Our advice is to research and learn more about outsourcing and the companies who offers them. Are you ready to make a choice?

Calibrus Call Center Services is one of the leading call centre outsourcing companies in the United States. To discuss a customized solution to fit your needs – please call 866-598-8369 today!

Or – just connect with us here:



Are You Familiar with Outbound Call Centers?


A call center company can be roughly divided into two categories: outbound call centers and inbound call centers. We’ll leave off the topic about inbound call centers for a while since this post is a more in depth treatment of the former. Ready?

What are Outbound Call Centers?

Outbound call centers are call centers staffed by agents whose job is to make outbound calls on behalf of your business. These calls can include sales pitching, fund-raising, surveys, appointment confirmations and bookings, help desks, customer care services, telemarketing, debt collection, debt management and many more. Technology plays a major part in accomplishing several tasks and processes inside an outbound call center. For example, agents use a predictive dialer so large number of calls can be made over a short period of time.

In order to track their agents’ efficiency, the call center uses a couple of distinct metrics. Some of these key indicators may include earned revenues, total calls made, completed tasks, First Call Resolution, etc.

Benefits of Outbound Call Centers

There are several reasons why you should use outbound services in your business. Here are some:

1. New Customers, New Leads, More Money

Acquiring a new customer is quite a pain especially in this overly competitive world. Luckily there are a lot of ways to get your products and services “out there”. But the question is: Are they enough? Maybe not as there is a plethora of choices available to consumers. Can I do something about it? Of course! The key is to  follow up and this is where outbound marketing comes in. Studies show that following up a direct mail or email marketing campaign with a timely telephone call can increase ROIs by over ten percent! That’s something, right?

2. Getting the Most out of Web Browsing

How many people do you think browse the web each day? A lot! And you can turn these enormous numbers into a goldmine! If you’ve notice, some websites have a direct link to their outbound call centers through “call me” or “let’s chat” buttons. In addition, some websites solicits a person’s name and contact number before he/she can view a web page, an article or a video. What’s this all about? It’s outbound marketing!

3. Creating Loyal Customers

This truth will ring forever: It is easier to retain old customers that to acquire new ones. Outbound call centers are the easiest and most convenient way to reach out to your past clients and offer them new products, discounts, loyalty schemes, etc.

4. An Opportunity to Offer More Products

Let’s admit it, you want your customer to purchase more products aside from what they originally planned for. Right? Well that is the job of outbound call center agents. If you time it right, a simple follow up and  an “are you enjoying our products so far?” call to your customers can open a new window where you can introduce new products and services that will piqued their interests. Just make sure to do it professionally!

5. Low Overhead Costs – It is cheaper to pay an outbound call center company that to maintain an office full of people whose job is to love their telephones more than their spouses. You can save a lot in resources especially because you don’t have a building to maintain, an electric bill to pay, a staff to train and many more!

To learn more about how outbound call center services can help your company – please call Calibrus Call Center Services today at 866-598-8369 – or just contact us here.



Redefining Modern Call Center Services


No doubt, call centers and its associated call center services are one of the world’s greatest breakthroughs in business since the new millennium dawned. And it has all the right to be called “modern”. However, despite the technological advances that we are enjoying today, there are still a number of call centers who seemed to be out of date —- in terms of facilities and more importantly, practices. With the ever growing competition among BPO companies, it’s about time to ask ourselves this question: Should we settle for average call center services? Or are we willing to step up and take our client’s “call center experience” to a whole new level?

What makes a modern call center modern? Here are some important points to consider:

1. Unbeatable 24/7 Availability

When it comes to communication, clients’ expectations are high. They expect to contact a representative of a company 24 hours a day, 7 days a week whether it’s by email, phone or fax. In short they NEED someone to be there. We should also remember that clients can’t wait all week to know how to fix their broken internet router —- they expect immediate response. There should be no down time in a modern call center. Given the technology we have today, call center companies have the potential to achieve this.


2. “Intelligent” Processing Systems

Call centers need to be more competitive in the business world. And this can be achieved by integrating their call center services with intelligent processing software. Given the large volume of work such as taking orders, processing transactions, answering questions and telemarketing, it is necessary to use programs that can automate almost everything. From prioritizing incoming requests to state of the art and wizard-based guidance systems that handle each call.

3. Efficient Monitoring and Development

In order to provide high quality and constant customer experience, call centers should focus on improving their call center services. This can be done by efficient monitoring programs. Modern call centers have supervisors that track the performance of their agents and quality of their services in situ.

4. Customer-focused Operations

Call center agents are expected to be considerate and professional when dealing with several clients all over the globe. Call center services should always be available despite the time-zone differences. Remember that clients have the right of expecting services anytime they need.

The hallmark of customer satisfaction are CONSTANT and EXCELLENT call center services. And modern call centers have the potential to achieve that. Some companies are worried about losing their “personal touch” when outsourcing their call center services to modern call centers. There’s no need to fear since modern call centers are more than able to provide a personal and efficient service to clients all over the world.


To speak with a call call center professional and have a customized solution designed for your company’s needs – call Calibrus Call Center Services at 866-598-8369. Otherwise – you can contact us here.


Can a Telemarketing Company Save Your Business?

red phoneLet’s admit it – the business world today is very competitive. Businesses rise and fall each day; it’s very hard to keep ourselves floating in the mainstream. A wise businessman might ask: How can I keep my business alive? The key is getting your business out there — letting people know that your services and products exist. How? By telemarketing.

Telemarketing is type of direct marketing where a salesperson create leads and conduct sales over the phone or face to face web conferencing. A telemarketing company has trained staffs that know how to solicit prospective customers to buy your products or services. Through their help, you can generate leads and hopefully, sales. So, can a telemarketing company save your business? The answer is up to you. To help you decide, here are some advantages and disadvantages of telemarketing companies.


Unlike other forms of advertising and lead generating campaigns, telemarketing is cheaper. Its low overhead cost is ideal for small or start-up businesses. A massive sales force can only walk  a few kilometres a day while in telemarketing, your business’ expanse is limitless. Since there are no geographic boundaries, you can sell your services and products to local and international customers. In addition, telemarketing companies also have records of those whom their staffs talked to. This is a legit goldmine since you can use these records to follow up, to generate referrals or to make another sale. Telemarketing offers you a variety of ways to keep in touch with your clients and build a strong relationship with them. Because at the end, that’s all that matters.


Like everything else in this world, telemarketing also has its own share of disadvantages. Unfortunately for many consumers, telemarketing is “bad”. Negative reactions from customers over the past decade heaped up creating a negative stereotype of telemarketing. I’m pretty sure that you’ve heard about this already. For the record, here are some disadvantages of telemarketing:

1. Some customers are irritated by unwanted phone calls especially if those calls were about products and services.

2. People nowadays are wary about scams.

3. Consumer lists are quite expensive to buy and most likely these lists are not that up to date with the current market trends. It may also include names of people who don’t want to answer unwanted phone calls.

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Will it Work?

Despite the negative stereotyping associated with telemarketing, several business have reported that this method works for them. The key is creating a positive image for your business. How? Here are some tips:

1. Be professional at all times when introducing yourself to potential clients.  Pause after your introduction as this will give your sales prospect time and chance to respond. This will give you a window to cordially explain the reason of your call.

2. Don’t use “tin can” introductions. Be natural and friendly when talking to your potential clients. Avoid giving rehearsed or scripted presentations. Just be yourself.

3. Remember that the number one goal of telemarketing is to gain the trust of the person at the other end of the line. You only have a few seconds to create a good and positive impression. Make it count!

4. Choose a reputable telemarketing company. Make a list and research every single one of them until you find the “right” one for your business.

Once you succeeded in creating a positive image for your business, telemarketing can give your business an endless earning potential. Can telemarketing save your business? It’s all up to you and it’s definitely a must try.

Give Calibrus Call Centre Services a call to discuss your call center needs. Call (toll-free) today at 866-598-8369, or contact us here